Last updated: 01/09/2017.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.singles-speed-date.co.uk website and/or booking to attend our events (the “Service”) operated by Singles Speed Date (“us”, “we”, or “our”).
We reserve the right to amend these Terms and any time and without prior notice. It is your responsibility to check this page before using the Service.
Please note: You must be at least 18 years of age and single to attend any of our events.
Most of our events are aimed at people within a specific age range. The reasons for this are explained in this blog post. We recommend our attendees be no more than two years outside of the specified age bracket of the event you are attending. For example, if the age bracket is 25-37 you should be aged between 23 and 39 in order to attend. If you are more than two years outside of that age bracket we advise you to choose a more suitable event to attend.
We guarantee a minimum of 8 dates for each attendee at our Speed Dating events. If we do reach this number you will be offered a complimentary place on any future Speed Dating event of your choosing within your age bracket. Refunds will not be given in these circumstances.
Speed Dating Events
While we aim to have a 50/50 gender split at our events (excluding LGBT events) we can’t guarantee that this will always be the case. In the event that there is a gender difference of 5 or more guests you will be offered a complimentary place on any future Speed Dating event. You can read about the many factors that prevent a 50/50 gender split in this article.
The gender ratio we aim for at our Singles Parties is 60/40. If this is not met you will be offered a complimentary place on your choice of any future Singles Party event or Speed Dating event. Refunds will not be given in these circumstances.
We send event reminders to everyone booked on an event by the following methods:
Email – You will receive an email reminder the day before the event (at least 24 hours before)
Text Message – You will receive a text message on the day of the event (at least 8 hours before)
It is essential that you provide us with the correct email address and mobile number during the booking process. We cannot be held responsible if you do not receive these reminders due to incorrect details being provided. If you realise you have accidentally provided the wrong details please contact us as soon as possible to rectify this.
A late arrival is considered more than ten minutes after the time an event is scheduled to start. If you arrive late to an event we have the right to refuse you entry, which would result in your booking being forfeited. The host will ultimately make the decision on whether to allow late arrivals in to the event. We usually ask people to arrive 10-15 minutes before the start time of an event to allow time for signing attendees in. This time also allows our guests to get a drink and/or relax before the start.
If you decide to leave an event before it is over you will forfeit your place and will not be eligible for a refund. You might also be denied a place on future events if your exit has in any way ruined the event for the other attendees. Obviously there are genuine reasons you might need to leave an event prematurely and we will do our best to accommodate in these situations.
You – If you are unable to make an event that you are booked on to attendant and wish to cancel, we require a minimum of 48 hours notice via email or phone (details will be in your booking confirmation email). Provided you let us know within 48 hours of the event you are eligible for a full refund or booking transfer. If you do not notify us before 48 hours of the event you might not be eligible for a refund but the host might decide to offer to move your booking to a different event.
Us – In order for our events to be a success to both us and you we rely on a minimum number of bookings. If we do not reach a minimum number of bookings for a particular event we reserve the right to cancel that event. In this situation you will be offered a choice of moving your booking to another event or a full refund. We will always aim to give you as much warning as possible but occasionally, due to last minute attendee cancellations, this might occur on the day of the scheduled event. We will notify you of event cancellations via the email address and mobile number you have provided. We cannot be held responsible if you do not receive these notifications due to incorrect email and mobile information being provided on your part. We will not cover any costs you might have incurred to get to the venue if you have provided the wrong information during the booking process.
Occasionally we might need to change certain aspects of an event you are booked on. This could include a change of venue or a change in date and/or time. In this unlikely situation we will always notify you via email and mobile and give you the option of transferring your booking to a different event or a full refund if you are unable to make the event due to these changes.
We expect all of our guests to behave and conduct themselves in an appropriate manner when attending our events. We reserve the right to ask you to leave the event and therefore forfeit you place if we have any concerns. If you are asked to leave you will not be eligible for a refund and may be refused entry to future events.
With our Speed Dating events we calculate the results, using the information you’ve given us on your date card within 12 hours of the event finishing. If you have realised you have made any mistakes or would like to change any of the information, including the people you have marked as ‘hits’ you should let us know by email or text within this time. Once the results have been sent we are unable to withdraw any information.
We send results from our Speed Dating events via email to all attendees that have handed back their date card. You must ensure that the email address you are receiving the results to is current and working. It is up to you to ensure all details you wish us to pass on to potential matches are also correct.
If you wish to see your date card after an event has finished we can send you a copy via email or text message.
Meeting People At Our Events
Our aim is to provide single people the opportunity to meet one another at our events. However we cannot guarantee that you will meet anyone that is of interest to you or that meeting someone at our events will lead to a successful relationship.
We do our very best to provide a safe and relaxed environment at these events. However we are not a matchmaking service and thus do not verify the personal details of our attendees. We advise you to choose which event you plan on attending carefully.
As we do not verify the personal details of our attendees or perform background checks we cannot be held responsible if someone is not who they say are. If you suspect someone of fraudulent activity it is up to you to bring it to our attention before continuing any form of relationship.
Each of the venues we use for our events have their own requirements and rules. This might include dress code and ID checks. Booking a place on one of our events does not guarantee entree to the venue if you do not adhere to these rules. You are encouraged to check with the venue websites before attending an event. Generally we recommend smart/casual attire and always carrying identification with you. If you are refused entry to a venue we will not be able to offer you a refund.
We aim to give everyone equal opportunities to meet people and not exclude anyone from our events for any reason. However some of the venues we use may not provide full or limited disabled access. Wherever this is the case we will inform website users prior to booking a ticket but if you are in any doubt you should contact us before purchasing a ticket. Occasionally we might be able to adjustments with the venue to allow disabled access if we know to do so at least 48 hours before the event start time. If you require special assistance and have not let us know in advance our hosts will be limited in their ability to make adjustments on the night.
Media and Promotional Materials
From time to time we might invite media to our events. We reserve the right to take promotional photographs and videos at any of our events and offer them to media groups or use them for our own purposes. By attending our event(s) you grant us a world wide royalty free, sub-licensable, perpetual license to use, distribute, broadcast, adapt, modify your image or any likeness to your image for any commercial purpose. All rights in such media will vest in the creator and you waive all intellectual property rights or moral rights arising from use of your image or likeness.
Email/Text subscription service
We offer our website users the chance to be notified via email and/or sms of upcoming events through subscription lists. The details you provide when joining these lists are maintained by third party services. Members of these lists are able to remove themselves in the following ways:
Email List – All emails will include an ‘unsubscribe’ link.
SMS List – Reply with the word ‘stop’ to any message received.
Booking, Payment and Disputes
All payments and refunds are processed through third party services (PayPal and Stripe). These services are secure and have up to date PCI DSS compliance. For more information on how they process payments please visit their websites: www.paypal.com and www.stripe.com.
Booking for an event
When you book a place on any of our events you are asked for personal details including your name, email address and mobile number. It is up to you to ensure these details are correct before proceeding to payment details. We use these details to contact you regarding any of the events you are booking a place on.
We reserve the right to alter the ticket price for our events at any time. Occasionally we will also offer tickets at a discounted price to members of our email or mobile subscription service or via other promotional materials such as printed leaflets or our social media pages.
Offers and Discounts
We occasionally offer discounts to users subscribed to our email list. Unless stated otherwise these offers can only be used once per user. If a user is not logged in (i.e. checking out as a guest) we will identify them via the billing email used when checking out.
Each coupon code will have an expiry date attached. If the coupon code is sent via an email the expiry date will be in the footer of that email. If you are unsure of the expiry date of a coupon code please ask us before trying to use it at the checkout.
Some coupon codes are generated for and offered to specific individuals. If we discover you have used a coupon code that was not sent to you specifically and intended for someone else we have the right to invoice you for the outstanding amount or cancel your booking altogether. If we cancel your booking for this reason we are under no obligation to refund you any money.
Please note: offers and discounts cannot be applied to tickets already purchased.
Once your payment has been successful you will receive email confirmation that your place has been reserved. If you do not receive this email confirmation but believe that your payment has been taken please contact us immediately.
If you feel you have been charged an incorrect amount when booking a place on any of our events you must inform us right away so we can proceed with correcting the issue.
Links To Other Websites
Throughout our website we include links to other websites for various reasons. We cannot be held responsible for any activity that happens once you have left our website and continue to one of these websites. Please check the terms and conditions of each website you visit.
Use of Our Services
Accessing our services
We organise social events at various venues to offer the opportunity for single people to interact with each other. We are continually developing the ways in which we do this and are always open to suggestions. You can access our services via our website and any mobile applications developed by us.
Risks of using our service
By booking a place on and attending any of our events you assume all risks associated. This includes providing your personal information through our secure website and interaction with other guests at our events. You understand that we are unable to guarantee accuracy of information provided to you by or about other guests.
Limitation of Liability
By attending any of our events you agree that neither us nor our associates or affiliates are liable for any damages, direct or indirect, that may arise from using our services unless resulting from our negligence. This includes any damages, without limitation, arising out of communicating with other attendees of our events.
We are not liable for any third party costs that you may incur in attending or attempting to attend any of our events including but not limited to any transport or accommodation costs that you chose to incur.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Singles Speed Date
5 Wentworth Gardens